Shipping and Delivery Policy

Shipping and Delivery Policy


Effective Date: 5 December 2024  

At Veg Roof, we are committed to delivering your vertical vegetable gardening products and services promptly and efficiently. Please review our Shipping and Delivery Policy to understand how we manage orders and deliveries.  

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1. Order Processing  

- All orders are processed within [X business days] of payment confirmation.  

- Customers will receive a confirmation email or whatsapp message with the order details and estimated delivery timeline once the order is processed.  

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2. Delivery Timeline  

- Delivery times vary based on location and product availability. Estimated delivery dates will be provided during the checkout process.  

- Delays may occur due to unforeseen circumstances such as weather conditions, logistical challenges, or other external factors.  

- In the event of a significant delay, we will notify you via email, whatsapp message or phone call.  

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3. Delivery Locations  

- We currently deliver Vegetable Towers to "all states in India".  

- Customers outside our delivery zones are encouraged to contact us to explore customized options, if available.  

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4. Shipping Charges  

- Shipping charges, if applicable, will be calculated during checkout and included in the final order total.  

- For certain areas or order sizes, additional charges may apply. These will be communicated before order confirmation.  

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5. Delivery Guidelines  

- Customers must provide accurate and complete delivery addresses at the time of order placement.  

- Deliveries will be made to the address specified during checkout. Changes to the delivery address post-order confirmation are not permitted.  

- Customers are responsible for ensuring someone is available to receive the delivery.  

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6. Inspection Upon Delivery  

- We recommend customers inspect the products upon delivery to ensure they are in good condition.  

- Any damage or missing items must be reported immediately upon receipt, with clear photographs sent to 9990089080 (prefer whatsapp message)  

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7. Non-Refundable and Non-Cancellable Orders  

- Once the order is confirmed, cancellations or refunds are not permitted, even in cases of delayed delivery.  

- Exceptions apply only for items that are damaged or defective upon delivery (see Section 6).  

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8. Failed Deliveries  

- If a delivery fails due to an incorrect address, unavailability of the recipient, or other reasons attributable to the customer, re-delivery charges may apply.  

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9. Contact Us  

If you have questions or concerns about this Policy, please contact us at:  

Veg Roof  

Email: vegroof@gmail.com 

Phone/ Whatsapp: 9990089080, 8744089080, 8962061566