FAQs 54. Follow-up and Lead Management

FAQs 54. Follow-up and Lead Management



How does Veg Roof manage follow-ups with potential customers?
We use a structured follow-up schedule with personalized messages via WhatsApp, calls, and emails to nurture leads through their buying journey.

How many follow-up attempts are made before closing a lead?
Typically, our sales team makes 3 to 5 follow-up attempts over 7–10 days to engage and convert leads.

Are follow-ups automated or manual?
We use a hybrid approach: automated reminders combined with personalized manual follow-ups for important leads.

What information is tracked during lead management?

Customer’s interest level

Preferred products/services

Questions or objections raised

Follow-up dates and outcomes


How does Veg Roof ensure leads don’t go cold?
By maintaining engaging content sharing, regular check-ins, and offering timely discounts or promotions based on customer behavior.

Is the sales team trained specifically on follow-up best practices?
Yes, our team undergoes regular training sessions on communication skills, objection handling, and CRM usage to improve follow-up effectiveness.





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