How can customers reach Veg Roof on WhatsApp?
Customers can contact us directly through our official WhatsApp Business number listed on our website, social media, and product packaging.
What kind of support is available via WhatsApp?
We provide product information, order status, troubleshooting, gardening tips, booking installation, and after-sales service via WhatsApp.
Is the WhatsApp support available 24/7?
Our WhatsApp support is actively monitored during business hours (9 AM to 7 PM IST). Outside these hours, customers receive automated replies and next-day follow-up.
Can payments be made through WhatsApp?
While payments are not processed directly through WhatsApp, we share secure payment links within WhatsApp chats for easy and quick transactions.
Are customer queries personalized on WhatsApp?
Yes. Our team uses customer profiles to provide personalized advice and follow-ups tailored to each customer’s product and gardening needs.
Is the WhatsApp Business API used for bulk communication?
Yes, we use the WhatsApp Business API to send targeted bulk messages, reminders, and educational content while respecting customer consent and preferences.