What is the average response time to customer queries?
We aim to respond to all customer queries within 2 hours during business hours and within 12 hours outside working hours.
How quickly are installation or service issues resolved?
Minor issues are typically addressed within 24 to 48 hours, while more complex problems may take up to 5 working days, depending on parts and manpower availability.
Is there a dedicated support team for urgent problems?
Yes, we have a priority support team to handle urgent installation, maintenance, or product issues, ensuring faster resolution.
What communication channels are available for customer support?
Customers can reach us via WhatsApp, email, phone calls, and our website’s support portal.
How are customers updated about the status of their query?
We provide regular updates through WhatsApp messages or calls, keeping customers informed at every stage until resolution.
Is there a feedback system after query resolution?
Yes, after resolving a query, customers receive a feedback request to rate their satisfaction, helping us improve our service.
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FAQ