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How can I track my Veg Roof order?
After dispatch, we send a tracking link via WhatsApp and SMS. You can click the link to view live status and estimated delivery.
What if I don't receive the tracking details?
If you haven’t received tracking info within 3 working days, simply message us on WhatsApp with your order ID, and we’ll provide it immediately.
Can I speak to someone for order updates?
Yes. Our customer support team is available via WhatsApp and call during business hours to assist with order tracking and queries.
What if the tracking link shows no movement for a few days?
Sometimes courier scans get delayed. If you notice no movement for 48+ hours, contact us—we’ll follow up with the courier directly.
Can I change my delivery address after placing the order?
Address changes are possible only before dispatch. Once shipped, rerouting depends on the courier and may not be guaranteed.
What if my package is lost or marked as delivered but I didn't receive it?
We investigate immediately and coordinate with the courier. If it’s confirmed lost, we send a replacement at no extra cost.
Is there post-delivery support if I face any issue with the product?
Yes. Once delivered, we offer full WhatsApp-based gardening support, installation help, and product guidance.
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FAQ