FAQs27. WhatsApp Group Support

1. Do you offer WhatsApp group support for gardening?

Yes, every Veg Roof customer is added to a dedicated WhatsApp group based on their tower type (Leafy, Regular, or Hybrid), region, and gardening stage.

2. What kind of help can I expect in the WhatsApp group?

You’ll receive timely guidance, reminders for watering/fertilizing, seasonal tips, and crop-specific advice. You can also ask questions and share plant photos for expert feedback.

3. Is the group monitored by experts or is it just peer discussion?

The groups are actively managed by Veg Roof’s trained gardening mentors, who respond to queries and provide regular updates and troubleshooting help.

4. Can I stay in the WhatsApp group permanently?

Generally, customers get 3 months of group support, but this can be extended based on activity, engagement, or support needs—especially for new gardeners.

5. Is it compulsory to join the WhatsApp group after buying a tower?

Not mandatory, but highly recommended. Most customers find it extremely helpful for daily care and problem-solving, especially during the first crop cycle.

6. Are there separate groups for each product or all combined?

Yes, we maintain different groups based on product type (Leafy/Regular/Hybrid), language preference, and even gardening phase (seed sowing, harvesting, etc.).

7. Can I share pictures and videos of my plants in the group?

Absolutely! Sharing visuals of your plant health, pest issues, or harvests is encouraged. It helps us offer quick, personalized suggestions.