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Do you accept returns on Veg Roof towers and kits?
As these are bulky, customized, and live-product-based items, we generally do not accept returns unless there's a valid issue with the product.
Under what conditions can I request a return?
Returns are accepted only if the product is damaged, defective, or the wrong item is delivered—and must be reported within 48 hours of delivery.
How can I initiate a return request?
Contact our support team via WhatsApp with photos/videos of the issue, your order ID, and a brief description. We’ll guide you through the next steps.
Is there any return pickup service available?
Yes, in eligible cases, we arrange a reverse pickup through our courier partners. In other cases, we may request the item to be shipped back manually with reimbursement.
Do I get a full refund if my return is approved?
If approved, we issue a 100% refund or replacement, depending on your choice and stock availability.
What if I change my mind after receiving the product?
Returns are not accepted for reasons like change of mind, space mismatch, or personal preference. Please read specifications carefully before purchase.
How long does it take to process a return or refund?
Once approved, refunds are processed within 5–7 working days to the original payment method.
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