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When is a replacement possible for Veg Roof products?
Replacements are allowed if the product is damaged in transit, parts are missing, or you received an incorrect item. You must report this within 48 hours of delivery.
How do I request a replacement?
Send us a WhatsApp message with photos/videos, your order ID, and a short explanation of the issue. We’ll verify and process your request.
Is there any charge for replacement shipping?
No. If the issue is genuine and reported on time, we cover the full cost of replacement and shipping.
How long does a replacement take to arrive?
Once approved, the replacement is shipped within 3–4 working days, and delivery follows standard courier timelines.
Do I need to return the damaged or wrong product?
In most cases, you don’t need to return the damaged item unless explicitly requested. We may just ask for photos for verification.
What if the replacement item is also defective or wrong?
We take full responsibility and will ensure a final quality-checked replacement or issue a full refund, whichever you prefer.
Are accessories and add-ons also eligible for replacement?
Yes, if accessories like seed kits, connectors, or trays are missing or damaged, we send replacements free of charge.
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